Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience.

Barbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication.

In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their eliteAccredited Speakerdesignation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries.

In 2019 Barbara was chosen as theTop Customer Service Consultant of the Yearby the International Association of Top Professionals.

Also in 2019, Barbara was awarded the CSP (Certified Speaking Professional) from the National Speaker’s Association. Barbara is one of only three women in the world to have achieved BOTH this designation as well as the Toastmaster Accredited Speaker designation.

In 2021, Barbara achieved the Certified Patient Experience Professional (CPXP) designation. The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination.

In this episode Carl White and Khozam discuss:

  • Why “great clinical care” ranks 7th most important to patients when choosing a practice
  • What the early warning signs are that you might have a patient experience problem
  • Where you can get started in improving your practice’s patient experience.

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Customer Satisfaction Checklist from Barbara!

Download this free checklist from Barbara to help you understand your practice’s strengths and weaknesses when it comes to customer satisfaction!

Connect with Barbara Khozam

Facebook: /barbarakhozam

LinkedIn: /barbarakhozam/

Connect with Carl White