The #1 thing your patients want is predictability. If they don’t know what’s coming, they get a little nervous. Nervousness is the enemy of a great patient experience. Jessica Martin with Martin Management Consulting helps clients deliver a great patient experience and helps you get started in this episode.


Jessica Martin is the owner of Martin Management Consulting and co-owner of Martin Dental, a successful dental spa in Eau Claire, WI. Jessica is a licensed school psychologist and helps medical professionals understand why patients feel anxious or fear at the dentist and other medical appointments. Jessica has created strategies for dental offices to remove some of the most common barriers to dental care. She loves sharing ways to make the experience positive for every patient. Jessica has also been involved in leadership positions for two local networking organizations for the past 8 years. She has assisted 90+ business professionals thrive and be more successful.


In this episode Carl White and Jessica Martin discuss:

  • Where in a practice nervousness can be created
  • How patient fear and unpredictability hurts the bottom line
  • A few unexpected examples of removing nervousness in a practice


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