“If you build it, they will come” is not a strategy, it’s hope, and in the case of telehealth it’s also misleading. Who will come? Everyone thinks the patients will, but what if your own providers and staff resist using it? There’s a mindset that needs to be in place for telehealth to succeed, and my guest today will tell us all about it.

Christian Milaster is the Founder and CEO of Ingenium Digital Health Advisors, a boutique consultancy focused on accelerating the adoption of digital health innovation to enable the effective delivery of extraordinary care. Since 2007 he has designed and implemented numerous digital health and telehealth services in health systems, health centers, and clinics.

Born, raised, and educated as an Engineer in Germany, Christian started his career at IBM Global Services before joining the Mayo Clinic in Minnesota, where he worked for 12 years in various roles before launching Ingenium in 2012.

In this episode Carl White and Christian Milaster discuss:

  • How telehealth can help a practice reach its strategic goals such as staff andpatient satisfaction
  • Why telehealth is more about processes and change management instead of the technology
  • How to make telehealth sustainable

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Connect with Christian Milaster


Connect with Carl White

Website: http://www.marketvisorygroup.com

Email:  whitec@marketvisorygroup.com

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