Joe Campagna took over running Grant Merchant Services in 2007 when his step-dad, Gary Glowinski suddenly passed away. Coming from the worlds of finance, tech and hospitality, Joe jumped feet first into the deep end, learning on the fly to manage and grow an existing portfolio. 15 years later, Joe has taken GMS to new levels with clients across the country. GMS works with a variety of clients from B2B and B2C merchants. His goal is to demystify the world of payments and find the best solution for GMS clients.
When Joe isn’t busy at work, he’s cheering on his Wisconsin Badgers, playing in an “old man” hockey league and trying to keep up with his 5-year-old twin daughters.
In this episode, Carl White and Joe Campagna discuss:
- Transparency and perfection in merchant services
- Choosing people that pick up the phone
- Focusing on what you do best
- Looking out for red flags
- When looking for any service, always choose people that offer full transparency and a willingness to meet your needs perfectly, or as close to your perfect ideal as possible.
- Pick up the phone, even if it’s angry customers. Don’t hide from hard questions, take that bullet because it goes a long way. In the same way, make sure that when you choose a company, you choose one that takes your calls when something goes wrong.
- If something feels weird or if something feels wrong, you might be onto something. Try to look into it. Be wary of not having many choices or of not having an open market because that tends to have higher costs.
“I find out how they do it then I ask, ‘in a perfect world, what would you like?’ … I start to look at what are the costs involved to get you to the perfect situation… and if I can’t get to perfect, how close can I get…” – Joe Campagna
Connect with Joe Campagna:
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Connect with Carl White: